FAQs
How long will my order take?
Most orders will ship to you within two weeks of payment.
Can I reorder later?
Yes, just provide us with your order number or an image of your original mat and we can remake a second one.
Can you create my logo for me?
Absolutely! Send us your sketch or written name and we can create a clean digital version for a small design fee.
What do I do if my image does not meet the requirements above?
We are happy to help you with design work. We will charge $15 per hour. Simple change to format, coloring or size can all be finished within the one hour time frame. More complex design work will be quoted.
Can I send a photo instead of a digital design?
Yes, however most photos require extra alterations to create clear images in the mats.
What if I don't have design software?
No problem! We can create custom designs for you from a sketch or concept. Just submit your sketch during the order process.
Can I combine multiple logos on one mat?
Each mat is sized for a single design. But if you'd like to include multiple logos or versions, just let us know - we can quote a custom mat layout for you.
What material are the mats made from?
Our mats are made from high quality, flexible rubber, making them perfect for fine detail.
How do I clean and care for my mats?
For best results, use warm, soapy water and a sponge. If clay is embedded into the designs, use a soft bristle brush to gently scrub. Avoid heat drying or dehydrators as this may curl the mats.