FAQs
How long will my order take?
Most orders will ship to you within two weeks of payment.
Can I reorder later?
Yes, just provide us with your order number or an image of your original mat and we can remake a second one.
What do I do if my image does not meet the requirements above?
We are happy to help you with design work. We will charge $15 per hour. Simple change to format, coloring or size can all be finished within the one hour time frame. More complex design work will be quoted.
Can I use someone elses' design?
While it is unlawful to copy designs, there are many free designs available on the web. Please review all copyright infringement liabilities before submitting images for production. Clay Revolution is not liable for verifying the authenticity of original images.
Can I send a photo instead of a digital design?
Yes, however most photos require extra alterations to create clear images in the mats.
What if I don't have design software?
No problem! We can create custom designs for you from a sketch or concept. Just submit your sketch during the order process.
Can I combine multiple designs on one mat?
Yes, absolutely! That is a great way to save a few dollars. just send all of your images and let us know how big the total mat space should be. We can even print on the front and the back of the mat for even more work area.
Do I get to approve the proof before production?
Yes, if we are providing design services, you will receive an email with your proof for approval.
What material are the mats made from?
Our mats are made from high quality, flexible rubber, making them perfect for fine detail.
How do I clean and care for my mats?
For best results, use warm, soapy water and a sponge. If clay is embedded into the designs, use a soft bristle brush to gently scrub. Avoid heat drying or dehydrators as this may curl the mats.